Connect Instagram
Your Instagram account is connected to a Fufa inbox. Direct messages customers send you arrive in the inbox, and your replies go back to them in Instagram.
Before you start
Section titled “Before you start”- You need the Owner or Admin role in the workspace.
- An Instagram professional account (Business or Creator) linked to a Facebook Page.
- A Facebook account that can manage that Page.
- Your phone with the Instagram app, to allow message access.
Connect your account
Section titled “Connect your account”- Go to Settings → Inboxes and open the inbox Instagram messages should land in.
- Under Channels, select Add channel, then Instagram DMs.
- Fufa sends you to Meta. Sign in with Facebook, choose the Facebook Page and the Instagram account linked to it, and approve access.
- Meta sends you back to Fufa, which shows Channel connected successfully!
Allow access to messages
Section titled “Allow access to messages”Instagram only delivers DMs to tools you allow.
- In the Instagram app, open Settings and activity → Messages and story replies → Message controls → Connected tools.
- Turn on Allow access to messages.
Without this, Instagram won’t deliver DMs to Fufa, even though the channel shows as connected.
Check it works
Section titled “Check it works”From another Instagram account, send your business account a DM. It appears in the inbox within a few seconds. Reply from Fufa, and the reply shows up in Instagram.
The channel’s Setup card shows the connection status. Connected means Fufa can receive and reply to messages.
Common questions
Section titled “Common questions”Why aren’t Instagram DMs arriving in Fufa?
Section titled “Why aren’t Instagram DMs arriving in Fufa?”Check that Allow access to messages is turned on in the Instagram app, under Settings and activity → Messages and story replies → Message controls → Connected tools. Then open the channel in Settings → Inboxes and check the Setup card. If it shows Access revoked, Expired or Needs attention, select Reconnect.
Can I connect a personal Instagram account?
Section titled “Can I connect a personal Instagram account?”No. Instagram only gives message access to professional accounts. Switch your account to Business or Creator in the Instagram app, link it to a Facebook Page, then connect it.
What does Reconnect do?
Section titled “What does Reconnect do?”It sends you through Meta’s sign-in again and renews Fufa’s access. Use it when the status shows Access revoked or Expired, for example after changing your Facebook password or Page roles.
Can an AI agent answer Instagram DMs?
Section titled “Can an AI agent answer Instagram DMs?”Yes. Open the agent’s Deploy page and turn on Instagram under Where Fufa replies. See Create an agent.