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Create a workspace

You end up with a Fufa workspace and an inbox. A setup thread from Fufa is pinned at the top of the inbox. It connects your Shopify store, creates a website chat that knows your catalogue, and tells you when the chat is live on your site.

A workspace holds everything for one business: its channels, inbox, contacts, agents and team. If you run two brands, create a workspace for each.

Before you start

Section titled “Before you start”
  • An email address you can receive a verification code at, or a Google account.
  • Your company name.
  • Optional: your Shopify store address, such as your-store.myshopify.com.

Sign up

Section titled “Sign up”
  1. Go to apps.fufa.ai.
  2. Enter your email address and continue. Fufa emails you a verification code. You can also choose Continue with Google instead.
  3. Enter the code under Verification code and select Verify Code.
  4. Fill in First name, Last name and Company name, then select Create Workspace.

Fufa opens your inbox.

Finish setup in the inbox

Section titled “Finish setup in the inbox”

The pinned setup thread asks a few questions. Answer them right in the thread.

  1. Connect your Shopify store. Enter your store address. Fufa imports your products, stock and orders, then creates a website chat that answers as your store. If you don’t use Shopify, skip this and add live chat yourself.
  2. Check two settings before it goes live. Choose what happens when the chat can’t help: Hand over to a team in the inbox, or Close the conversation and offer other ways to get help. Then choose when the chat asks for the customer’s email: As soon as the chat opens, After their first message, or Never ask.
  3. Put the chat on your store. Turn on the Shopify app embed, copy the snippet, or email it to your developer. The thread updates to Live on your site the moment it sees the chat load on your store. Nothing is visible to customers until you install it.
  4. Connect more channels. Add WhatsApp, Instagram, email or Telegram to the same inbox now, or later from Settings → Inboxes.

You can choose I’ll do it later at any step. The chat stays ready until you install it.

What happens next

Section titled “What happens next”

Common questions

Section titled “Common questions”

Is there a password?

Section titled “Is there a password?”

No. Fufa signs you in with a code sent to your email each time, or with Google.

Can I create more than one workspace?

Section titled “Can I create more than one workspace?”

Yes. Your workspaces are listed under Your Workspaces, where Create Workspace starts a new one. Each workspace has its own channels, contacts, agents, team and billing.

I installed Fufa from Shopify. Do I still need to sign up?

Section titled “I installed Fufa from Shopify. Do I still need to sign up?”

No. Installing from Shopify creates your workspace, or reuses one you already have, and signs you in. You land in the inbox with your store already connected.

I was invited to a workspace. Should I create my own?

Section titled “I was invited to a workspace. Should I create my own?”

No. Open the invitation email and sign in with the address it was sent to. You join the existing workspace instead. See Invite your team.