Connect Shopify
Your Shopify store is connected to Fufa. Fufa imports your catalogue and orders and keeps them in sync, so your team and your AI agents see the same products, stock and order status as your store.
Before you start
Section titled “Before you start”- You need the Owner or Admin role in the Fufa workspace.
- You need to be able to install apps on the Shopify store, as the store owner or as a staff member with app permissions.
- Your store’s Shopify address, such as
your-store.myshopify.com. You’ll find it in your Shopify admin’s address bar.
Connect from Fufa
Section titled “Connect from Fufa”- Go to Settings → Ecommerce and select Add store.
- Choose Connect Shopify.
- Under Store Domain, enter your full Shopify address, such as
mystore.myshopify.com, and select Connect. - Shopify asks you to approve the Fufa app. Approve it.
- You’re sent back to Fufa, which shows Store connected successfully!
New workspaces can also connect Shopify in the setup thread at the top of the inbox. See Create a workspace.
What Fufa imports
Section titled “What Fufa imports”Right after you connect, Fufa imports your products, collections and orders. A large catalogue can take a few minutes. After that, changes in Shopify flow into Fufa as they happen.
With the store connected:
- AI agents answer product questions from your catalogue, recommend items, and look up a customer’s orders.
- Your team sees a customer’s orders next to their conversation.
- You can follow up on abandoned carts and confirm cash-on-delivery orders with workflows.
Show the chat on your storefront
Section titled “Show the chat on your storefront”Shopify keeps app embeds off until you turn them on. To show Fufa’s chat on your store:
- In Shopify, open Online Store → Themes → Customize.
- Open App embeds, turn on Fufa’s Chat embed, and select Save.
The live chat page explains the chat’s own settings. See Add live chat to your website.
Common questions
Section titled “Common questions”What does Fufa ask Shopify for permission to do?
Section titled “What does Fufa ask Shopify for permission to do?”Fufa reads your products, orders, customers, draft orders and returns. It can write orders and draft orders, for example to confirm an order or create a checkout link for a customer.
I installed Fufa from Shopify. Do I still need to connect?
Section titled “I installed Fufa from Shopify. Do I still need to connect?”No. Installing from Shopify connects the store and signs you in to your workspace. The store appears under Settings → Ecommerce.
Can I connect more than one store?
Section titled “Can I connect more than one store?”Yes. Select Add store again for each store. You can point each agent at one store or at All stores.
How do I disconnect a store?
Section titled “How do I disconnect a store?”In Settings → Ecommerce, select Disconnect on the store and confirm. Fufa stops syncing it. To remove the app completely, also uninstall it from your Shopify admin.